Leaders and managers are ambitious and strive for continual improvement; many aspects of the agency’s leadership and management are sound. The registered manager is experienced and qualified, and he receives support from the responsible individual and one other director.

Feedback from stakeholders about this fostering service was overwhelmingly positive. Most stakeholders said that the fostering service provides safe placements and that children have good experiences and make steady progress.

Children benefit from the fostering agency’s protocols and procedures regarding the prevention of COVID-19. This preventive work has helped to keep children and foster carers safe throughout the pandemic.

Staff work hard to protect children from neglect, harm, abuse and bullying. The staff team and foster carers ensure that the safety and well-being of children are central to the agency’s work. The training and supervision of staff and foster carers have a strong focus on child protection.

Leaders and managers provide foster carers and staff with excellent support and supervision. A foster carer said: ‘Staff offer very good support and there is excellent communication between us. Staff are knowledgeable about what they are doing and are professional. That’s very important.